The staff and senior leadership team at Newcastle Academy and United Endeavour Trust are always keen to receive feedback from our parents and stakeholders. We believe excellent education can only be achieved in cooperation with the families and carers of the young people who attend our school, and the communities we serve.
Recent Parent Feedback:
“Only a brief note in praise of one of your teachers, Mr H. He has been absolutely excellent with his help and support for our daughter in year 8. He has emailed, often well, well after hours, sent us extra work and made himself available to her throughout the week. We couldn’t ask for better help and we are very grateful. She has received comfort from his encouragement in a subject which she finds difficult.
I single out Mr H as we’ve had contact, but also many other teachers in your school do a brilliant job…..My daughter is very happy at school each day and obviously thinks very highly of her teachers and the staff. Thanks again for everything you do.” JL
We welcome your comments and suggestions, and will take a proactive approach to resolving all issues brought to our attention. Please use the email form below if you wish to contact the school.
If you have cause to complain, this will be taken seriously and your complaint will be logged. We will work to resolve your issues quickly and efficiently, and all complaints will be reviewed by our CEO. If you have a serious complaint, please go to the complaints page
We sincerely hope that you would not have any cause to raise a formal complaint. Your first point of contact for any issues arising on a day to day basis would be your child’s form tutor and we encourage direct contact as soon as you have any concerns. However, if you have a serious issue which cannot be resolved and you wish to raise a formal complaint, please see the attached documents which outline our procedure.